Refund policy
At WebPrint, we are committed to delivering high-quality print products and excellent customer service. As most of our products are custom printed to your specifications, please read our refund and returns policy carefully before placing your order.
Returns
Due to the personalised nature of our products, custom printed items cannot be returned or exchanged if you change your mind, order the wrong size, provide incorrect artwork, or no longer require the product.
If you receive a standard, non-custom product that is eligible for return, you may request a return within 15 days of receiving your order, provided the item is:
- Unused and in its original condition
- Returned in its original packaging
- Accompanied by proof of purchase
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged, Faulty or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order is:
- Damaged during delivery
- Defective
- Manufactured incorrectly
- Different from the approved artwork or specifications
Please notify us within 5 business days of receiving your order by emailing info@webprint.co.nz.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We will assess the issue and, where appropriate, arrange a replacement, reprint, repair or refund.
Artwork Approval
Customers are responsible for checking all artwork carefully before approving production.
WebPrint is not responsible for errors including but not limited to:
- Spelling or grammatical mistakes
- Incorrect phone numbers, addresses or email addresses
- Low-resolution artwork
- Incorrect colours supplied in artwork
- Incorrect sizing requested by the customer
- Mistakes in artwork approved by the customer
Please review your files carefully before submitting your order.
Colour Variation
Colours displayed on computer monitors, tablets and mobile devices may differ from the final printed product.
Minor colour variations between digital proofs and printed products are considered normal and are not grounds for a refund.
Custom Printed Products
As each order is produced specifically for you, we cannot accept returns or offer refunds for:
- Change of mind
- Incorrect quantity ordered
- Incorrect artwork supplied
- Customer-approved artwork errors
- Customer-selected sizes or specifications
Refunds
If a refund is approved, it will be processed to the original payment method within 5–10 business days after approval.
Shipping charges are non-refundable unless the return is due to our error.
Cancellations
Orders may be cancelled only before production has commenced.
Once artwork has been approved or production has started, cancellations are no longer possible.
If design work has already been completed, design charges may still apply.
Contact Us
If you have any questions regarding your order or this policy, please contact us:
WebPrint